Terms and Conditions

These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from CPA ProShop that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.

Placing Orders
1. All transactions are processed in Canadian dollars.
2. To place an order you can either open an account with us, or you can login with an existing PayPal, or Amazon account or you can use our Guest Checkout. If opening an account with CPA ProShop, you will be required to provide us with some compulsory personal information.
3. You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.
4. When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.
5. We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.
6. If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
7. If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.
Order Acceptance
1. Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when wetake payment from you and despatch of the product(s) is confirmed.
2. We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
3. Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
4. If we cannot supply you with all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
5. If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, youacknowledge that CPA ProShop shall incur no liability.
Payment
1. During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
2. By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.
3. We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.
4. We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
5. Products ordered remain the property of CPA ProShop until they have been collected in store, or we have delivered them to the address specified by you.
6. If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.
7. We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
Delivery and Collection
Delivery:
1. Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges here.
2. Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.
International Delivery:
1. Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, wereserve the right to define what products can and cannot be delivered to which destination.
2. CPA ProShop products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
3. It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to productssupplied to you.
4. Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.
Delays
1. We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
2. We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
Changes to an Order
1. Any changes to your order must be notified to us prior to their despatch, and be in writing (via email).
2. When an order is placed, you cannot make changes to your name or address once your order has been despatched.
3. If you amend or change your order this could lead to changes to your delivery timetable.
4. If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
Right to cancel
1. If you are entering into a contract with us as a consumer online or ordered by telephone, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), your contract at any time up to 14 calendar days after the day on which you received the products you ordered. *This statutory right to cancel is separate from our goodwill policy, and does not apply to products purchased in our stores.
2. When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.
3. If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to lingerie, or any products with a hygiene seal where the seal has been removed, broken or damaged.
4. While the products are in your position, you must take reasonable care of them until you return them to us.
5. You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.
6. The deadline is met if you send back any products before the 14 days has expired. Unless returned to a CPA ProShop store, or Asda collection point you will have to pay any direct cost of returning any products to us.
7. Products should be returned either with, or in their original packaging.
8. You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
9. We will process your refund within 14 days of receipt of the products.
10. For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
Website Purchases – Sale Items Policy
1. Our refund or exchange policy for sale items will be made clear to you at the time of purchase in store (including any special conditions that may apply to the product).
2. For sale items purchased via our website, if you change your mind within 14 days of receipt we will be happy to either refund or exchange the item.
Products Lost or Damaged in Transit
1. We will not be responsible for any loss or damage to products in transit that you return to us and, we recommend that you use a recorded delivery service and obtain proof of postage.
2. If products being returned are lost or damaged in transit, we reserve the right to charge you, or deduct from your refund any amount attributable to such loss or damage.
Returns to Store Exclusions
1. Certain products, as notified at the time of purchase, cannot be returned, exchanged or refunded in any of our stores. For any products that are not returnable to a store, please take the parcel to any post office and obtain a receipt as proof of purchase.
2. Unwanted products must be returned with any hangers, protective coverings, carriers and in or with the original outer packaging supplied originally.
Returns by Post
1. You can return your online order by post, at your cost unless in accordance with your statutory rights. Please see ourReturns and Refunds Policy for more details.
Damaged or Incorrectly Supplied Products
1. You are responsible for checking all products you ordered are received correctly against your order.
2. You must note the details of any damage or error in supply on the delivery documentation, upon delivery of your order. If youare unable to view the items upon receiving them, you must inform us within a reasonable period of time.
3. After informing us that the products are damaged or have been incorrectly supplied, you must return them to us as soon as possible.
4. We may offer you a replacement product and any refunds given by us will be made to the payment method used when youplaced your order. Offered refunds will be subject to our right to withhold amounts for products which are damaged on return.
Statutory Rights
You also have statutory rights, in addition to our “goodwill” policy, and to the right to cancel in clause 13, these include that the productsyou purchase are of satisfactory quality, fit for purpose and match any product descriptions that accompanied sale.
1. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not fit for purpose or as described and of a satisfactory quality.
2. Within six months of the date of delivery, but after the initial 30 days you are entitled to a repair or replacement if a product is faulty, or where that is not possible, or the repair/replacement does not resolve the fault, a refund.
Product Descriptions
1. We try to ensure that prices quoted on the website are correct and that all items have a fair product description.
2. Orders will only be accepted if the product description and the prices advertised on this website are free of errors.
3. We try to display our product colours as accurately as possible on the website, however the actual colours you see will depend on your monitor. We cannot guarantee the colours displayed on your monitor accurately reflects the colour of the product on delivery.
4. All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.
1. Legal Compliance
  1. You will not use, sell or supply any product(s) purchased from us in an unlawful manner, or for your commercial own commercial gain. All images and content on our website is proprietary to CPA ProShop and cannot be used by you.
2. Liability
  1. By law there are certain liabilities we cannot exclude in these terms and conditions and nothing within them limits our liability for personal injury or death caused by our negligence or for fraud.
  2. As a consumer you have certain rights, including statutory rights relating to faulty or products that haven’t been properly described. Nothing in these terms and conditions will affect these statutory rights and, we will perform our obligations under these terms and conditions with reasonable care and skill.
  3. Any products we supply to you should be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
  4. In these terms and conditions, we are only responsible for losses that are a natural, foreseeable consequence of us breaching them.
  5. We will not be liable to you if under these terms and conditions, we are prevented or delayed from complying with ourobligations by anything you, or anyone acting on your behalf does, or fails to do, or due to events which are beyond ourreasonable control.
  6. You should follow any advice we give you to keep products we supply to you safe. We cannot accept liability for your failure to follow this advice that results in damage to productswe have supplied.
3. Complaints
  1. If you have a complaint regarding a store or the customer service you received in store, in the first instance you should raise the complaint during your visit by speaking to a manager who can deal with it appropriately.
  2. If your complaint is about our website, our products, or service we have provided you from our website, or over the telephone please contact our customer services team here.